Contact MuthoCommerce
Version: 2026-08-03
Effective date: 3 August 2026
Use the channel that matches your request. This helps MuthoCommerce restrict sensitive matters to the people responsible for handling them and respond under the applicable policy.
Contact channels
| Subject | |
|---|---|
| Product help and general support | support@muthocommerce.com |
| Subscription billing, cancellation, and refund requests | billing@muthocommerce.com |
| Privacy questions and data-rights requests | privacy@muthocommerce.com |
| Contract notices and legal correspondence | legal@muthocommerce.com |
| Prohibited commerce, abuse, intellectual-property complaints, and shopper escalation | abuse@muthocommerce.com |
| Security vulnerabilities and suspected incidents | security@muthocommerce.com |
The response or acknowledgement period for a request, if one applies, is stated in the relevant policy or signed Order Form. MuthoCommerce does not promise a general support response time through this page.
Information to include
Include your name, store name or storefront URL where relevant, the email associated with the account or order, a concise description, and any reference number needed to locate the matter. Send only information reasonably necessary for the request.
Do not send passwords, one-time codes, mobile-financial-service PINs, full payment-card details, private cryptographic keys, or unnecessary identity documents. A privacy, account-access, deletion, or legal request may require proportionate verification before MuthoCommerce discloses data or takes irreversible action.
Legal notices and urgent reports
A notice under the Merchant Terms must use the channel assigned to its subject above or another channel expressly stated in an Order Form or the authenticated account. Operational chat, social-media messages, and public comments are not legal-notice channels unless MuthoCommerce expressly confirms acceptance as a legal notice.
A notice sent by email is received when it reaches MuthoCommerce's mail system in readable form, unless the sender receives a delivery-failure message. Mark a credible active security incident Urgent security incident and stop any testing that could expose data, disrupt service, or affect another user.
Related documents
The business providing the Service is described in the Merchant Terms of Service. MuthoCommerce's handling of personal data it controls is described in the Privacy Notice. Deletion requests are explained in the Data Deletion Policy.